Owner FAQs

When tenants move into your property, all tenant utilities will be in their name if possible. It may not be possible to put all utilities in the tenants name especially in HOA’s and Condo communities. For example, trash collection, water, pool service, and lawn service. If this is the case, we’ll establish a flat fee or ratio utility billing service for the tenants to help you recoup these costs. These utilities get submitted to the office for payment and are typically paid as a reimbursement to you after the initial bill is paid. Of course, your regular cash flow statement will show these charges and reimbursements from the tenant.

We will be ready within the first 24 hours after receiving all supporting documentation from you and signing the contract.

Please ensure that you check with your insurer to be certain that you keep the coverage. Before we start managing your rentals, we need to see proof of your insurance. Please keep in mind that your insurance will not cover a tenants' personal belongings. It’s for this reason that all our tenants are required to have adequate renters insurance. This also greatly helps to reduce and solve emergency issues.

Allowing pets isn't something you are obliged to do, unless of course the tenant has proof that the animal is a service animal or ESE animal. Although, we highly recommend pets, as it usually takes much longer to find a qualified tenant when pets aren’t allowed. There are a considerable number of rental prospects that have pets in our market. We forbid smoking in all the rental properties. If we find evidence of a tenant smoking indoors, then they have to pay for any relevant damages.

If the damage is beyond normal wear and tear and discovered after the tenant vacates, we’ll use the security deposit to cover the damages. For normal service requests throughout tenancy, we will repair all damage using contacts with our professional partners. Before any repairs are made, you’ll be informed of the details. Upon receiving your permission for larger repairs, we'll start the work at the earliest and most convenient moment. Rest assured that all unexpected repairs and maintenance are done using quality vendors at their most competitive price.

When your tenant moves out, we inspect the property's condition thoroughly and follow Florida’s security deposit disposition process. They will get the approval along with the returned security deposit if there are no damages found beyond normal wear and tear. If there are damages found beyond normal wear and tear, we’ll provide you the estimate to make the property rent-ready again and apply the security deposit to the damages. The tenant does have a legal right to dispute the disposition. We take very thorough before and after photos to help mitigate the risk of a dispute going to court.

We have many different payment methods available for tenants: mail, office delivery, online payments, or they can pay with cash at 1000’s of different retailers across the United States at PayNearMe locations such as 7-11, CVS, Walmart, Family Dollar, and many other participants.

Yes, we prefer this method! We are able to make direct deposits to your preferred bank account.

Tenants pay all application fees and they are non-refundable. We use this fee to run and verify full background checks, including 3D ID verification, criminal, eviction, income and credit checks.
Applications are found on our website. Here's a direct link to the application. https://app.findigs.com/apply/unitid=e695c0d1-ad76-4b83-b29a-051b2fd213f5 Tenants must also submit a pet application at https://bestrentalservices.petscreening.com/

We include in-person move-in and move-out inspections, as well as video renewal inspections 30-90 days before the lease ends. We’re not licensed inspectors but we’ve conducted thousands of walk-throughs, punchlists, and managed maintenance over the last 15 years and we’re confident that we know what’s necessary to make a property 'Rent Ready'. We also do quarterly drive-by inspections. In-person Quarterly, or Midterm inspections can also be added for an additional fee.

We'll use result-oriented strategies and practical tools to determine the proper price of rent. Among other practices, we also conduct market comparisons and deep research. All is this allows us to curate highly competitive rent prices.

No, property management means that you can still have a say in every decision that is made. Also, you can choose how much you want to be involved in smaller-scale choices. Some of our clients like to approve every work order which is completely fine with us! Although, most of our clients prefer to only approve work orders above a certain threshold, such as estimates above $400/month. This threshold helps the tenants have a much better experience as their maintenance issues are able to be handled in a much quicker fashion. It’s ultimately up to you! Let us know your comfort level for this threshold. We do hold a minimum of $300/unit to accommodate emergency repairs, such as leaks, that could cause more damage if not handled immediately.

First, your tenant will need to get through the screening process. If they pass successfully, they are then obligated to pay the security deposit in full. An appointment will also be made to sign the lease agreement. They need to read through the legal document and agree with all the terms, pay a FULL first month’s rent, provide utility turn on confirmation numbers, and proof of adequate renter’s insurance before they’ll be allowed to take possession of the property. In the event that there are extra fees involved, they will be required to settle all of them when signing the agreement.

Our lease agreements contain detailed rules about payment delays and failures. Tenants are responsible for a DAILY recurring fee on any and all payments that are late until they reach a $0 balance. With a strict late fee policy, we’ve found that tenants are much more likely to make on time rent payments their top priority. Continued payment default will result in eviction.

Yes, we screen all the prospective tenants based on our standard qualifying criteria. The screening process covers a wide variety of tests. These include criminal history, credit checks, eviction history, 3D photo ID verification, employment verification and in some cases we’re able to verify bank accounts and past landlord rent payment history. We also require a pet application to be completed even if you don't have a pet. These tests have been chosen to lower the risk of renting to difficult tenants.

You can access a multitude of reports when you use the owner portal. These reports include regular statements for expenses, income and year end reports for your CPA.